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Customer Support Web Application

A Content Management System is used to add, edit, and delete content easily on a website. For a small website, adding and deleting a page manually is fairly simple. But for a large website with lots of pages like a news website adding a page manually without a content management system can be a headache.

Our script allows you to easily maintain your website the way you want it. Creating and editing content has never been so easy. It's the perfect script for both the beginner and advanced website developer.

 

Some of the features

  • We support unlimited accounts, which mean ProntoWeb’s Customer Support can handle all your company's enquiries.

  • We support Text & HTML emails, files and attachments view and attach images, files and documents to your emails

  • Display statistics of your support team, their performance, tickets received and solved, etc.

  • Knowledge Base will help your customers find answers to their questions before sending emails to you, therefore saving a lot of support load. It will be possible to create multiple knowledge bases and FAQs, public and private.

  • You can create a ‘to-do-list’ with tickets, to keep track of all the things that needs to be completed.

  • This script allows you to create a troubleshooting wizard, leading the customer to the solution through the series of questions and answers.

  • We will take care of installation and setup to meet all your requirements.

 

 

All of our Web Applications are customisable to match your needs. Call us for more information.

0121 580 4965

Or click here to get a online quote

 

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