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Customer Support
Web Application
A Content Management System is used to add,
edit, and delete content easily on a
website. For a small website, adding and
deleting a page manually is fairly simple.
But for a large website with lots of pages
like a news website adding a page manually
without a content management system can be a
headache.
Our script allows you to easily maintain
your website the way you want it. Creating
and editing content has never been so easy.
It's the perfect script for both the
beginner and advanced website developer.
Some of the features
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We support unlimited accounts,
which mean ProntoWeb’s Customer
Support can handle all your
company's enquiries.
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We support Text & HTML emails,
files and attachments view and
attach images, files and
documents to your emails
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Display statistics of your
support team, their performance,
tickets received and solved,
etc.
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Knowledge Base will help your
customers find answers to their
questions before sending emails
to you, therefore saving a lot
of support load. It will be
possible to create multiple
knowledge bases and FAQs, public
and private.
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You can create a ‘to-do-list’
with tickets, to keep track of
all the things that needs to be
completed.
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This script allows you to create
a troubleshooting wizard,
leading the customer to the
solution through the series of
questions and answers.
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We will take care of
installation and setup to meet
all your requirements.
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All of our Web Applications are customisable to
match your needs. Call us for more information.
0121 580 4965
Or
click here to get a online quote |
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