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Customer Support Script

ProntoWeb’s Customer Support script is powerful and user friendly script. It allows you to manage your website’s support, and effectively handle communications between you and your clients. It’s very simple to use, instinctive and powerful, your representative’s can easily read and reply to the tickets, work together and much more.


 

 
Some of the features
  • We support unlimited accounts, which mean ProntoWeb’s Customer Support can handle all your company's enquiries.

  • We support Text & HTML emails, files and attachments view and attach images, files and documents to your emails

  • Display statistics of your support team, their performance, tickets received and solved, etc.

  • Knowledge Base will help your customers find answers to their questions before sending emails to you, therefore saving a lot of support load. It will be possible to create multiple knowledge bases and FAQs, public and private.

  • You can create a ‘to-do-list’ with tickets, to keep track of all the things that need to be complete.

  • This script allows you to create a troubleshooting wizard, leading the customer to the solution through the series of questions and answers.

  • We will take care of installation and setup to meet all your requirements.

 

Please Note the Script can be custom-made based on your demand. New features can be added or existing features can be edited or deleted with our professional engineers and designers. In addition, the Maintenance of the site, including database and contents will be produced at its best quality.

For more information on this script

You can contact us on 0845 094 8083 or email us by clicking here or come and visit us at; ProntoWeb ltd, 414 High Street, West Bromwich, West Midlands, B70 9LB
 
ProntoWeb Ltd. 414 High Street,
West Bromwich, West Midlands, B70 9LB
Call us now on: 0845-094-8083

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