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Customer
Support Script
ProntoWeb’s Customer Support script is
powerful and user friendly script. It allows
you to manage your website’s support, and
effectively handle communications between
you and your clients. It’s very simple to
use, instinctive and powerful, your
representative’s can easily read and reply
to the tickets, work together and much more.
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Some of the features
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We support unlimited accounts,
which mean ProntoWeb’s Customer
Support can handle all your
company's enquiries.
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We support Text & HTML emails,
files and attachments view and
attach images, files and
documents to your emails
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Display statistics of your
support team, their performance,
tickets received and solved,
etc.
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Knowledge Base will help your
customers find answers to their
questions before sending emails
to you, therefore saving a lot
of support load. It will be
possible to create multiple
knowledge bases and FAQs, public
and private.
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You can create a ‘to-do-list’
with tickets, to keep track of
all the things that need to be
complete.
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This script allows you to create
a troubleshooting wizard,
leading the customer to the
solution through the series of
questions and answers.
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We will take care of
installation and setup to meet
all your requirements.
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Please
Note
the Script can be custom-made based on your demand. New features
can be added or existing features can be edited or deleted with
our professional engineers and designers. In addition, the
Maintenance of the site, including database and contents will be
produced at its best quality.
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For more information on this script
You can contact us on 0845 094 8083 or email us
by
clicking here
or come and visit us at;
ProntoWeb ltd, 414 High Street, West
Bromwich, West Midlands, B70 9LB |
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